Healthy and Reliable Material: Using food grade parchment, it is waterproof, oil-proof, non-stick, 100% healthy and with nice heat resistant, can withstand temperatures up to 428 degrees Fahrenheit. And it has no effect on the taste of food Keep Your Air Fryer Clean: These...
10 Pieces/ set Edible Food Coloring Pens Markers, Double Sided Writers with Ultra Fine Tip& Brush New Dual Tips EdibleInk Food Coloring Pen, Set of 10 Colors.All-Round Upgrade:1. New Fine Tip is Super Thin (0.7mm) - Perfect for precise outlining, letter and small intricate...
Top Quality: made of 18/8 (304) food-grade stainless steel, which are exceptionally strong, durable and dependable, so you get the pastry decorating set will not only serve you for years, but also ensures your family is kept perfectly safe! Dishwasher Safe! Brand Name kowanii...
Product Contain: 1 set magnetic stencil frame (8 pieces) 1 royal icing scraper 8 pieces stencils (4-pieces animal print stencils and 4-pieces geometric stencils) 2 pieces painting brushes Adjustable Magnetic Stencil Frame:Different cookies stencils, simply adjust the frame to securely hold stencils from 3x3...
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
To track your order, you can visit here or directly at the courier's website:
Starts with EA、EB、ED
Starts with AZ
Starts with RC
Starts with RF
In order to facilitate the entire shipping and to ensure that you will receive the item in time, please provide us with your full address, including city, state, and region if applicable.
AFTER YOU'VE PURCHASED
When Will My Order Be Processed? We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.
Orders will be processed within 48 hours of ordering and be shipped the next day after the processing day.
Shipping confirmation A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
Tracking As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Delivery Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Will I Be Charged With Customs And Taxes? The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Is My Order Eligible For Free Shipping? Free shipping can be applied to orders that meet the minimum amount required.
Whenever the promotion season，due to the high volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out asap. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice the quality of our products.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Only items purchased directly from https://kowanii.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns. Returned items must be in original packaging, including any accessories, manuals, and documentation. Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Returns made without receipt may be refused. kowanii reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order? Please contact our Customer Support team to start the return process. Please include the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed. For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled. To check the status of your order, please log-in to your kowanii accountor contact our Customer Support team.